Customer choice

Inland Revenue

Technology

Inland Revenue (IR) is currently in the midst of a multi-year, multi-stage change programme delivering business transformation (BT). Part of this BT strategy is about changing IR to make it simpler, more open and certain for New Zealanders to pay their taxes and receive their entitlements. Aligned to this strategy, and in partnership with Deloitte Digital, IR has moved one step closer to this goal by providing customers with a choice about how they login to myIR.

Delivered

Together with IR and the Department of Internal Affairs, Deloitte Digital delivered integration with RealMe. This utilises the all-of-government cross-agency service that allows customers to access online services across the majority of agencies, with the same user ID and password. The RealMe service handles the login process for over three million customer accounts.

“Providing our customers with choice with regards to how they login to our online services channel is a significant achievement. Inland Revenue and Deloitte Digital have worked collaboratively to implement the all-of-government RealMe solution, which enables our customers to authenticate with IR using RealMe credentials.”

Gary Baird | Chief Technology Officer | Inland Revenue

Impact

IR customers now have the choice to use their RealMe credentials to login to myIR, which helps to streamline their login experience across agencies. So far, more than 100,000 customers have chosen to authenticate with IR using RealMe credentials.

Get in touch with our experts

Damian Harvey

Partner
dharvey@deloitte.co.nz
093064464

Kirsten Mclay

Director
kmclay@deloitte.co.nz
044703852

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