Hospitality group, Kāpura, operates 35 venues across New Zealand and employs over 800 people. They have experienced significant growth over a number of years. As a result of this growth, the company’s digital requirements exceeded its original capabilities and each venue was using its own basic operations platform, stifling visibility and reporting. The team needed a joined-up approach which would unite all the brands and venues operated by Kāpura, and optimise their operations to support sustained future growth of the business. The SAP S4/HANA Cloud ERP emerged as the best choice for Kāpura - a comprehensive program equipped to support their future growth ambitions. The team chose Deloitte Digital for the implementation due to their ready resource and capability to handle the task. The teams then set themselves the extra challenge – of achieving the fastest ever implementation of the SAP S4/HANA Cloud ERP.
Implementing the SAP S4/HANA Cloud required careful planning, strong teamwork, and effective risk management - and of course, it was to be done at speed. Working together in a streamlined approach, which involved careful upfront scoping and quick responses to challenges, the team achieved the ‘world’s fastest’ record by delivering the fit-to-standard cloud product across the Kāpura venues in just 28 days. The implementation programme extended beyond the technology, with the people in the business prioritised as an important part of the project. Crucial partners were brought in on the implementation journey and Deloitte Digital and Kāpura worked together to ensure that employees could adopt the new platform with ease.
We needed to partner with a firm which could handle the challenge of the implementation and could put an A-team in place. That’s where Deloitte Digital came in.
Cormac Denton | CFO | Kāpura
Considering Kāpura’s predicted growth trajectory, this platform will be a key structure as they continue to expand their portfolio. Now the Kāpura team can see and share data across their organisation and employees, allowing for easy reporting with up-to-date business statistics. By using a fit-to-standard software, the platform can be adopted by any new employees with little training and will allow for easier integration with other programmes down the line, if required. Finally, the project management, refined through the challenge of reaching a ‘world’s fastest’ record, has road-tested a hybrid approach of scoping and collaboration that has proven itself to be highly effective.